1.If a product itself is defective, damage in the delivery processor, or does not meet your expectations, you may return it for a refund within 7 days from the date of product delivered. However, the returned merchandise must be new condition and complete packaging. Regrettably, the original shipping fee is not refundable.
2.Following conditions will not be accepted returned:
(1)Personal clothing (underwear, socks, etc.) once opened or used, in addition to the product itself is defective, damaged, based on the health care stance not accept returned .
(2) Arrival of goods, more than more than 7 days and not accept returned
(3) For returned merchandise stained makeup, dirt, or has been washed
(4) The merchandise tag has scissors
(5) Invoice is missing
3.Other relevant considerations:
(1)To initiate a return, kindly email us at [email protected] including your order number, description of the reasons for return. ( ex: Defective products: Please attach photos and text instructions) Attach the pickup address, and retain the integrity of goods, packaging, invoices, gifts, and we will send you instructions to receive your personalized, pre-paid Return Shipping label.
(2) Merchandise returned, please commodity lossless and complete packaging, along with accessories gifts, no missing parts, the shoebox carton not to damage, intact and original packaging when sending ready if the original packing carton is missing, commoditiesbox packaging, do not directly allow merchandise or original carton paste home delivery single or writing a text, the original carton damaged or missing pieces of goods, will not be able to accept returned
4.Please note that only products purchased from [email protected] will be accepted for return. We regret that we cannot accept exchanges at this time.
5.We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free.
If you have any questions can contact the customer service personnel through the following service time,
we will reply to you as soon as possible.
Monday to Friday
11:30~19:30
[email protected]
